Sales and Relationship Management Support

Your area of work :

You will be joining the Sales and Relationship Management Support team for Investment Funds Services. The team focuses on supporting certain customer-based tasks on behalf of the Relationship Managers, such as assisting clients with general RM queries, new account Openings, report requests etc The team is also responsible for Outreach to customer for the regulatory Onboarding process of new business partners , as well as the various necessary KYC campaigns. Finally, the Sales and RM Support team is responsible for management and publication of the CFS Sales Pipeline and Revenues statistics and is heavily involved with the coordination of new projects and roll out of developments within the Sales and RM world. The role is Client facing. Taking ownership of the allocated tasks and processes as well as identifying opportunities for improvement will also be part of your duties.

A good team spirit and the capability to work in a cross-locations and cross-departments mode (i.e. with colleagues from different teams based in Luxembourg, Switzerland, Hong Kong and Ireland) are paramount for this role.

Your responsabilities

As per above, your main tasks include Client queries responses, Client Onboarding, KYC Campaigns, Revenue Monitoring (list non exhaustive ­)

You take ownership of the tasks that are allocated to you and ensure timely delivery and proper handling

You are willing to follow up the regulatory developments in the AML / KYC areas with our internal experts.

You contribute to the ongoing improvement of the Department by suggesting new ideas and solutions but also by maintaining a positive attitude during the period of peaks of activities

You take responsibility for maintaining a positive and collaborative atmosphere within the Department

You will also be developing and maintaining good relationships with internal stakeholders, actively engaging in meetings, calls as needed.

Your profile

Bachelor’s degree (i.e. business, law, finance)

English fluency, written and spoken is a must. French, German, and Italian are an asset

3 years of proved experience in a similar role

Strong written, verbal, and interpersonal communication skills, combined with a collaborative and team-oriented mindset

Flexible, dynamic, well-organized, curious, willing to learn and share knowledge

Strong ability to work with others both within the team and across the business to achieve effective solutions

Good self-organizational and time management skills; problem solving attitude

Ability to demonstrate strong interest in the investment fund industry and understanding of dynamic market environment.

Proficiency in Microsoft Office applications, such as Excel, PowerPoint, and Word, would be an advantage in effectively managing tasks and creating professional documentation.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.