IT Application Expert (m / f / x)

LuxairLU

30+ days ago

Job description

For our department Application Managementwithin General Services , we are looking for a (an) :

Main duties : Job description :

The Application Expert plays a crucial role in

maintaining and enhancing the effectiveness of our application landscape. This

individual serves as a key escalation point for the Service Desk and internal

customers, addressing complex application-related support issues. The role

involves continuous collaboration with IT stakeholders and vendors to manage

application lifecycles, improve support processes, and contribute to IT service

management (ITSM) knowledge.

Key responsibilities :

Serve as an advanced support contact for the Service Desk

and internal customers, addressing application-related inquiries and issues.

Enhance the ITSM knowledge base with detailed application support processes

and user-centric articles.

Oversee the lifecycle management of a designated application portfolio,

including road-mapping, licensing, integration, user training, support, and

upgrades.

Proactively inform and advise business stakeholders on new application

functionalities, utilizing established communication channels.

Collaborate with various IT teams and external vendors to define and

establish necessary environments for testing and deploying new releases.

Engage in continuous improvement initiatives, developing and maintaining

relevant guidelines and best practices.

Support on the creation of Business Impact assessments for

the applications.

Participate in IT related projects, contributing expertise

and insights.

Provide occasional administrative support within the activity scope, ensuring

operational efficiency.

Uphold responsibility for ITIL process adherence and implementation within

the domain.

Required profile : Qualifications :

Possession of a Bachelor's degree in Information

Technology or an equivalent blend of education and experience in a similar

role.

Demonstrated ability to prioritize tasks effectively.

Methodical approach to analysis and documentation with a keen attention to

detail.

Proven reliability and precision in work output.

Exemplary customer service orientation and ability to act as a role model in

this capacity.

Proficiency in standard office software applications.

Excellent communication skills in English, both verbal and written.

Strong training delivery capabilities, tailored to diverse audiences.

Effective presentation skills.

Desired skills :

Ability to work collaboratively and independently within a

team-oriented environment.

Eagerness to learn and apply new technologies.

Advanced communication skills, capable of engaging with all organizational

levels and external parties.

Familiarity with departmental tools and applications.

Agility and flexibility in responding to new challenges and priorities.

Basic understanding of ITIL Framework principles.

Commitment to delivering results within agreed timeframes and maintaining

data confidentiality.

Additional language skills are considered a valuable asset.

The Application Expert in Luxair is a pivotal

role aimed at enhancing our IT application services throughout our business

lines. We are looking for a dedicated professional who demonstrates a passion

for technology, a commitment to service excellence, and a deep understanding of

application support dynamics. If you are seeking a challenging and rewarding

career opportunity, we invite you to apply for this position.

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Expert • LU