IT Support Specialist (m / f)

IT Support Specialist (m / f) (Ref. IT_1225) Department : Information Technology Summary of Duties : The IT Support Specialist is a member of the Global IT department responsible for providing front-line IT support for our EU operations, US Headquarter and overseas subsidiaries. The IT Specialist is responsible for tracking, troubleshooting, and resolving IT service requests and assisting with helpdesk activities, as well as the installation, configuration, maintenance, and support of hardware, software, printers, cell phones, copiers, and fax machines. Additionally, this role includes proactive monitoring and escalation of cybersecurity incidents to ensure the security and integrity of company systems. Reporting to the Global IT Manager, his / her essential Duties and Responsibilities are : Regular tasks performed and outcomes to be accomplished on the job. Other duties may be assigned. Provide front-line computer / technology support for all Dynabrade internal and external users. Configure, deploy, and manage Microsoft Windows, Apple iOS, and Linux hardware and software systems including servers, PCs, laptops, tablets, mobile equipment, iOS and Android cell phones, desk phones, label and network laser printers. Maintain ERP database and perform database entry Maintain phone system Maintain and configure CRM system Creation and maintenance of user accounts for Active Directory, Samba, VPN, Office365, ERP, Internal reporting system, etc. Create and maintain existing documentation for end-users. Maintain accurate and detailed help desk trouble ticket records, IT asset inventory, software licensing, and network documentation. Provide general housekeeping and cable management of Dynabrade EU IT assets and IT areas (dusting, static spray, cleaning, organizing). Monitor, investigate, troubleshoot, and escalate cybersecurity incidents in collaboration with IT security teams to ensure timely resolution and risk mitigation. Monitor hardware and software systems and network infrastructure to keep products patched, updated, current, and secure. Manage audio-visual assets including TVs, Chromecast, projectors, content displays, Power BI displays, conference rooms, and video conference equipment. Maintain confidentiality regarding information being processed, stored, or accessed. Knowledge, Skills and Abilities : To perform this job successfully, an individual must be able to perform each essential duty sa􀆟sfactorily. The listed requirements are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong experience in Windows installation and configuration. Skilled in installing PC hardware and software. Proficiency with Microsoft Office 365. Must be approachable, friendly, and patient with end users. Ability to work independently and as a member of a team. Show respect to others and listen to the needs of the teammates Ability to prioritize workload and multitask is essential Strong communication and interpersonal skills. Excellent organizational skills, with the ability to multi-task. Excellent troubleshooting and problem-solving skills with continuous improvement mindset Able to collaborate with members of the IT department on-site and overseas. Maintain confidentiality regarding information being processed, stored, or accessed Ability to earn the trust and confidence of coworkers and his / her Manager through honest communication, ethical behavior and professionalism in all interactions Preferred Knowledge, Skills and Abilities Knowledge of Server operating systems SQL & Oracle Linux Proficiency in Linux Bash, Windows cmd line, and Windows PowerShell VMWare server virtualization Power BI Sage Business Management ERP Software. CRM systems Familiarity with cybersecurity incident response tools The position is day shift and o...

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