Orange - Technical Back Office Manager

Orange Luxembourg is looking for a dynamic colleague to join our teams as a Technical Back Office Manager (M / F) on a permanent contract. Perhaps your talents are exactly what we are looking for!

Main Mission

The Technical Back Office Manager is responsible for managing a team of IT professionals, on site and remotely, with a strong on-site presence, ensuring high-quality service delivery to external customers. This role involves organizing, steering, and continuously improving the Back Office domain and Operational Services, while driving performance and fostering a culture of accountability.

Key responsabilities

• Lead, motivate, and coach a diverse team of IT professionals, ensuring effective 24 / 7 support in resolving customer issues
• Optimize the Back Office domains by implementing and enhancing a sourcing model (e.g., Nearshore extended teams abroad)
• Develop and upskill team members to align with evolving customer expectations
• Take ownership of major incident management (P0 / P1), coordinating crisis resolution for both B2C and B2B customers
• Deliver accurate and timely weekly / monthly operational and management dashboards for the Executive Committee
• Maintain regular communication with Business departments regarding incident status, workarounds, resolution timelines, and proposed solutions
• Ensure compliance with security and regulatory frameworks (ISO 27001, DORA, NIS2, and others) by documenting processes and actions in line with standard recommendations
• Participate in and organize on-call duties to ensure operational continuity and crisis responsiveness

Tools & systems

Profile sought

Discover Our Offer

Orange is a bold challenger in the Luxembourg telecommunications market