Senior Controller, Customer Service Delivery

Competencies

Solid knowledge of satellite communications techniques, architecture, and protocols

Sound knowledge of DTH platforms, IP networks and Internet infrastructure (BGP / DNS / IPV6 etc.) and / or Broadcast systems and technologies (DVB / Multiplexing / Contribution / Distribution)

Operating knowledge of VSAT platforms and associated systems

Working knowledge of systems and server infrastructure (Linux / Windows)

Oriented on customer experience

Results-oriented with the ability to provide accurate reporting as required

Ability to work in a team environment, and independently as required

Good analytical and problem-solving skills

Motivated to continuously acquire new knowledge and competencies

Inspired to develop / improve the working environment

Tangible improvements to systems under personal responsibility

Excellent written and oral communication skills

Good level of English

Qualification & Experience

An electronics / telecommunications / ICT (BS / MS) degree, or equivalent qualifications and experience

Theoretical and practical knowledge of satellite communications, networking and / or IT systems