Telco Operations Engineer

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

We are looking for a Junior Mobile & Fixed Telecom Operator to join our Operations team. In this role, you will support the day-to-day monitoring and operation of mobile, fixed, and TV networks, helping ensure service availability and quality.

This position is ideal for a junior telecom professional or recent graduate who wants to build hands-on experience in telecom operations, network monitoring, and incident handling, while working closely with experienced engineers and NOC teams.

Key Responsibilities

• Monitor mobile, fixed, and TV network infrastructures (Core, Access, Transmission)
• Perform basic operation and supervision of network elements under guidance
• Detect and report network alarms, incidents, and service degradations
• Provide first-line support and follow established operational procedures
• Perform basic troubleshooting and configuration tasks
• Escalate incidents to senior operators or engineering teams when required
• Support SLA monitoring and service continuity activities
• Update operational logs, reports, and documentation
• Work closely with NOC, Engineering, and Customer Support teams
• Participate in shift work and on-call rotations as required
• Assist in creating and maintaining operational documentation and procedures

Ticket Handling & Incident Management

• Receive and register incidents and service requests in the ticketing system
• Categorize and prioritize tickets based on defined guidelines and SLAs
• Perform initial troubleshooting following standard procedures
• Escalate tickets that cannot be resolved at first level
• Keep tickets updated with clear and accurate information
• Ensure proper ticket closure and documentation
• Learn and apply incident management and escalation processes

Your profile :

• Degree, technical diploma, or relevant training in Telecommunications
• Basic knowledge of mobile (2G/3G/4G/5G) and/or fixed networks
• Basic understanding of:
  • Mobile Core and Fixed Network concepts
  • IP networking (TCP/IP, DNS, routing fundamentals)
• Familiarity with network monitoring or ticketing tools is a plus
• Willingness to learn and participate in on-call rotations
• Ability to stay calm and organized in incident situations
• Good communication and documentation skills
• Basic proficiency in English (additional languages are a plus)

Nice to Have

• Internship or first experience in a NOC or telecom operations role
• Basic understanding of VoIP, SIP, broadband, or TV services
• Awareness of ITIL or incident management processes
• Exposure to telecom vendors such as Ericsson

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.