We are currently looking for a Windows System Administrator (L2 Support) on behalf of one of our clients for a permanent contract. Responsibilities You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities You provide daily reporting activities to the IT Support Coordinator You daily support end-users in standard services (standard requests and incidents) You perform system monitoring to proactively identify operational issues and system management activities You act on production Servers/Environment in an analysed, controlled and risk aware manner You maintain information systems components efficiency according to defined procedures and service levels You support other Group IT entities on daily management of systems You help end-users in their use of standard services and applications You implement solutions for our business and our IT infrastructure You provide high quality support for any kind of incident You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required You guarantee an efficient incident management, meaning incident resolution under the SLA Candidate profile You hold a bachelor's degree or an equivalent diploma in IT You have a minimum of 2 years of experience in a similar function An ITIL certification is preferable Knowledge of Scripting (PowerShell) You are proactive, curious, flexible and you collaborate with others to solve incidents/ problems You have good oral and written skills in French and English.
The knowledge of German and/or Luxembourgish is considered an asset.
Spring Professional Luxembourg | LHH - Windows System Administrator • Luxembourg, Luxembourg
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