CTG IT Solutions is an IT Services Company dedicated to European Institutions.
We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users.
Your tasks Your are the first line user liaison: you receive calls and emails from all the client's users from Luxembourg, Brussels and Strasbourg You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them.
If you can't, then you assign incidents to dedicated support teams You provide a dedicated support to VIP users (Deputies for instance) You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied You improve the knowledge database, to help your colleagues and the team Your profile You are able to speak and write fluently at least English and French, to communicate easily with all the client's users You are experienced and have already worked in a similar position for 1 year You are familiar with ticketing tools and ITIL guidelines You are a team player who likes to work in an international environment Our offer An attractive salary package with or without a company car A dedicated training program with personal development plans Extra-legal advantages (IT material, banks) Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons Please note that a criminal record will be asked for this position.
CTG IT Solutions - Service Desk Operator • Luxembourg, Luxembourg
Are you passionate about research? So are we! Come and join us.The Luxembourg Institute of Science and Technology (LIST) is a leading Research and Technology Organisation (RTO) that drives innovati... Voir plus
Looking for you're an international adventure?.Looking for an international career without giving up your work-life balance?.Join a global team in Sofia, Bulgaria, enjoy a.German and English langua... Voir plus
Mit Standorten in Sankt Vith (Belgien) und Weiswampach (Luxemburg) betreuen wir über 1.Kunden – überwiegend kleine und mittelständische Unternehmen.Unser rund 50-köpfiges Team steht für Kompetenz, ... Voir plus
Every day, Eltrona Interdiffusion connects you to the world, your loved ones, your entertainment, culture, news, and work.As an Internet provider, we are responsible for maintaining the link betwee... Voir plus
Coordinate the monitoring of maintenance operations, regulatory inspections, and compliance for assigned real estate sites in technical areas such as HVAC, special gases, building system regulation... Voir plus
Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM.Determine proper escalation ... Voir plus
Senior Cybersecurity Engineer (on-site, Luxembourg) – International mission.Client may accept candidates with more that 6 Years).Responsabilities/ Technologies:.Analyse reports on security services... Voir plus
Founded in 1937, the Ampacet Corporation is a global leader in delivering innovative and high performance masterbatch solutions that enhance plastic products across industries such as packaging, he... Voir plus
Mechanical and electrical installation.Servicing or troubleshooting at site.Site support for commissioning, testing and hand-over of the automated installation to the customer.Ensure that the insta... Voir plus
IT-Administrator / IT-Support Level 2.Industrieunternehmen, das auf die Entwicklung und Integration komplexer automatisierter Lösungen spezialisiert ist.IT-Administrator / IT-Support Level 2 (m/w/d... Voir plus
Types de métiers Crédit Agricole S.Commercial / Relations Clients.Client Service Officer – Desk Portugal (VIE) H/F.Date prévue de prise de fonction.Préparer les dossiers d’ouverture de compte, gére... Voir plus
EU Public Institutions IT Professional Platform.EU institutions, agencies, and bodies.Stay ahead with roles that match your expertise and ambition.Take the next step: complete a brief form and uplo... Voir plus
The IT Support department is responsible for ensuring business applications run smoothly and efficiently across the organization.They handle user issues, troubleshoot software problems, implement u... Voir plus
IT Technical Specialist (m/w/d).Du bist für die Systemadministration im Bereich Microsoft Windows Clients, Apple/Android Smartphones und Tablets, Drucker und weiterer Endgeräte zuständig.Du arbeite... Voir plus
ICT System Engineer (Microsoft | Cloud | Infrastructure) (m/f/d).At Minusines, we are strengthening our ICT team to support the evolution of our infrastructure towards a modern, secure, and cloud-o... Voir plus
You design, implement and maintain cutting-edge security measures across network, application, and monitoring assets, aligning with the current state-of-the-art practices in the industry.You analys... Voir plus
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Voir plus
Header mit Bild, Logo und Slogan */ .Leichter Verlauf am unteren Rand, damit Slogan und Karte besser abgesetzt sind */ .X(-50%) rotate(-3deg); display: inline-block; font-size: 28px; li... Voir plus
Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Voir plus
Mitarbeiter Parts Logistik (m/w/d).Sicherstellen der Teile-Bevorratung, -Beschaffung, -Einlagerung und -Auslagerung.Sicherstellung der Teile-Versorgung und Umsetzung der Qualitäts- und Herstellerst... Voir plus
){kind=logo}
%20S.A.){kind=logo}
