Services Delivery Manager - Security / Security Services Manager

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

Due to the continuous development of our Managed Security activities and services, we are looking for a Service Delivery Manager specialized in Security matters.
You will be integrated into Managed Security Services team - Compliance team.

A key part of your role will be to create, define, support and develop security activities and processes related to Managed Security Services that we are providing for our customers.
You will also be responsible of the implementation and the compliancy of these security processes with the different regulations, standards and best practices associated to our services, such as ISO / IEC 27000, special Publications of NIST series 800 or FIPS.

Training evidences or certifications issued by LSTI or PECB such as ISO / IEC 27001: 2005 (Lead) Implementer, ISO / IEC 27005: 2011 Risk Manager, CISSP, CISA, CISM,CRISC and ITILv3 are considered as an advantage.

This role involves assessing customer feedbacks and improving procedures accordingly to ensure that great customer service is provided at all times.

Your responsibilities

• To be the security interface between customers and Proximus NXT
• Work hand-in-hand with the SOC Manager and Project Managers and other Proximus NXT teams
• Review and improve KPI’s in accordance with the services needs
• Consolidate and communicate periodic reports to customers
• Manage, answer and transmit security requests and needs within Proximus NXT
• Support the implementation of security controls

Your profile :

Qualifications:

• At least a bachelor degree (master preferred) in IT security or relative fields
• Proven experience (3 – 5 years) in IT security, security management, telecom and Cybersecurity topics
• Knowledge of hardware/software systems, Security infrastructure.
• Knowledge of security governance activities (example ISO/IEC 27000, NIST, FIPS)
• Certifications as: ISO/IEC 27001:2005 (Lead) Implementer, ISO/IEC 27005:2011 Risk Manager and ITILv3, CISSP, CISA, CISM,CRISC.
• Fluency in English and French.

Competencies:
• Team player, customer-, solution - and improvement- minded
• Service and customer-centric mindset
• Strong analytical and problem-solving skills
• Ability to work autonomously with minimal supervision
• Demonstrated Service Delivery managerial skills, able to lead projects and cooperate with other IT and business functions.

Our offer:

• A professional, stimulating and innovative working environment:

Joining Proximus Luxembourg means becoming part of a human-sized company while benefiting from the strength, expertise and opportunities offered by the Proximus Group. You will work within dynamic, supportive and collaborative teams, where team spirit, knowledge sharing and innovation play a central role.

• Genuine career opportunities within the Proximus Group:

You will have the opportunity to develop your career within Proximus Luxembourg and the Proximus Group, both nationally and internationally. Thanks to the diversity of our activities, internal mobility opportunities and an environment that encourages continuous learning, you will be able to strengthen your skills and grow your expertise in innovative fields such as cloud, data, artificial intelligence, telecommunications and emerging technologies. You will benefit from personalized support and tailored training programs to support your professional development.

• An attractive remuneration package and benefits that support your work-life balance:

Your salary is defined according to a clear salary framework, taking into account your professional experience, skills and seniority. The recruiter will share the applicable salary range with you before the first interview. You will also benefit from flexible working hours with the possibility of teleworking, as well as numerous benefits: meal vouchers, the possibility of a company car, “quality time” dedicated to supporting your work-life balance (4 hours per month), additional days of leave linked to our collective agreement, sports and well-being activities, and much more.

• A company committed to diversity and inclusion:

Proximus Luxembourg promotes equal opportunities and provides an inclusive environment where everyone can thrive and develop their full potential. Our multicultural teams, representing 34 nationalities, reflect the richness of our company culture.

As part of the recruitment process, a criminal record extract may be requested. Your personal data is processed in accordance with applicable data protection regulations.