Responsibilities:
The technical service engineer will be in charge of the technical support to customers. This involves a close relationship with customers and a customer-oriented mindset. The position’s scope is a mix of technical investigation and analyses, technical presentations and customers meeting and follow-up of customer’s new project evaluation and new product qualification.
· Work closely with Technical Service-, Quality-, Customer Care -, Production and R&D-Departments
· Developing long-term relationships with customers and deal with customer’s technical complaints/requests/products qualifications
· Analyse samples, communicate technical solutions, produce technical reports
· Making technical presentations & demonstrating how a product meets customer needs
Profile:
· Has a master degree in engineering, materials sciences, chemistry or physics or a bachelor's degree in industrial sciences or equivalent with significant experience
· Is fluent in English with excellent communication skills (French will be an asset)
· Experience in Scanning Electron Microscopy (SEM) as well as in analytical methods like Energy Dispersive X-Ray (EDX) Spectroscopy and Fourrier-Transformed Infra-Red (FTIR) Spectroscopy is welcome.
· Experience with statistical analysis softwares (Minitab, JMP, etc) will be an asset
· Knowledge in Printed Circuit Board manufacturing is welcome
· Six sigma methods will be an advantage
· Is willing to travel
· Has ability to build relationships quickly and effectively
· Has a strong leadership and good negotiation skills
· Is independent and self-reliable
· Is well organized with a structured mind-set
We offer a permanent contract based on a full-time presence as well as good salary conditions in an international environment.
Technical Service Engineer (M/F) • Wiltz, Wiltz, LU
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