Client Delivery Manager

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

At NTT Luxembourg, we don’t just deliver IT services — we enable mission-critical operations for some of the world’s most strategic organizations. As Client Delivery Manager for the NATO Support and Procurement Agency (NSPA), you’ll play a key role in ensuring operational excellence, client satisfaction, and long-term partnership success.

This is more than a delivery role — it’s a chance to lead with impact in a high-security, high-performance environment, backed by the global expertise and innovation power of NTT.

What you will do

• Build and maintain strong relationships with NSPA stakeholders, acting as a trusted advisor and strategic partner.

• Ensure service delivery meets SLAs and contractual commitments, maintaining high standards of quality and reliability.

• Oversee daily operations and coordinate cross-functional teams to ensure seamless execution and client satisfaction.

• Lead, coach, and develop your team to foster a culture of accountability, innovation, and continuous improvement.

• Monitor performance metrics, report on KPIs, and identify opportunities to optimize delivery and drive growth.

• Anticipate challenges, resolve issues proactively, and manage risks to ensure business continuity and service excellence.

• Conduct regular project reviews with Project Managers to ensure alignment, progress tracking, and successful outcomes.

• Represent NTT in governance meetings, contributing to strategic decisions and ensuring alignment with client objectives.

• Support pre-sales activities by translating client needs into actionable service solutions and delivery models.

• Develop and manage the annual operational budget, ensuring financial discipline and transparency.

• Collaborate with the Sales Team to ensure accurate monthly billing and pass-through invoicing in line with contractual terms.

What you bring:

• Proven experience in managed services delivery and client management.

• Proven track record in IT Network or Security.

• Understanding of IT service models, SLAs, and service frameworks (ITIL).

• Excellent communication and stakeholder management skills.

• Ability to manage complex contracts and drive operational efficiency.

• Leadership skills to inspire and guide a high-performing team.

• Analytical mindset with a focus on results and client value.

• Experience working in secure or regulated environments

Your Background:

• Degree in IT, Business, or related field.

  ITIL and/or PMP certification preferred.

  Experience in secure or regulated environments is a strong asset.

  English is mandatory & French is an asset.

  NATO Clearance or eligibility to obtain is mandatory

  Any other security clearance (such as EU) will be an asset

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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