Head of SW Engineering

About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Head of Software Engineering under a permanent contract.

Summary

In a context of growing product complexity, increased regulatory constraints and major strategic initiatives, LuxTrust is strengthening its engineering leadership by appointing a Head of Software Engineering.

Reporting to the CIO, the Head of Software Engineering is accountable for the end-to-end delivery performance of development and QA teams, ensuring predictable execution, high quality and continuous improvement.

The role acts as the bridge between demand (Business & PMO) and supply (Engineering & Operations), while driving people development, technical excellence and sustainable delivery capacity.

Missions of the role

• Engineering Delivery & Production Oversight

- Ensure end-to-end delivery and production follow-up of Application Development and QA teams.

- Monitor execution across projects, products, changes and incidents.

- Ensure predictable, reliable and high-quality delivery in line with commitments.

- Act as the ultimate escalation point for delivery and engineering-related issues.

• Capacity Management & Demand Alignment

- Own engineering capacity management across Application development and QA.

- Act as a key interface with the Head of PMO and Business to align supply vs demand.

- Contribute to portfolio prioritisation and delivery planning.

- Provide clear visibility on capacity constraints, trade-offs and delivery scenarios.

• Velocity & Delivery Performance

- Monitor and improve development velocity across projects and programmes managed by the PMO.

- Define, track and analyse engineering KPIs (velocity, throughput, predictability, quality, lead-time, etc.).

- Identify bottlenecks and continuously improve engineering flow and efficiency.

• Change & Incident Management Interface

- Coordinate with the Head of IT Operations Core on:

- Capacity allocation for changes, incidents and production support.

- Prioritisation and arbitration between run and change activities.

- Ensure smooth collaboration between Engineering and IT Operations teams.

• People Management & Team Development

- Lead, coach and grow LuxTrust application development and QA teams.

- Own people management responsibilities:

Performance evaluations

Career paths and competency development plans

Training and upskilling

Recruitment and onboarding

- Define and execute a staff evolution and skills development strategy aligned with LuxTrust’s roadmap.

- Foster a strong engineering culture focused on ownership, quality, continuous improvement, collaboration and excellence.

• Quality & Engineering Best Practices

- Define and enforce engineering and testing best practices.

- Put in place metrics and frameworks to measure and improve code quality, testing quality and delivery robustness.

- Promote automation (CI/CD, test automation, quality gates).

- Ensure compliance with security, regulatory and quality standards.

• Architecture, Design & Innovation Interface

- Act as a key interface with Architecture teams on:

Technical design and solution alignment

Architectural changes and evolution

Technology choices and innovation initiatives

- Ensure architectural consistency while enabling agility and innovation.

- Contribute to the long-term technical roadmap.

• Governance & Budget Management

- Manage the Engineering budget (resources, tools, vendors, external partners).

- Oversee relationships with external technology partners and service providers.

- Optimize cost efficiency while maintaining high engineering standards.

• Reporting & Performance Management

- Define and track performance metrics.

- Provide regular reporting to the CIO and executive leadership.

- Identify and mitigate delivery and technology risks.

• Corporate Social Responsibility (CSR), Sustainable IT & Accessibility

- Promote and implement sustainable engineering practices, including eco-design principles to reduce the environmental footprint of digital products and services (energy efficiency, optimized architectures, responsible hosting, and code efficiency).

- Integrate sustainability considerations into technology decisions, vendor selection, and infrastructure strategy.

- Raise awareness within engineering teams about Green IT best practices and responsible digital development.

- Ensure compliance with applicable accessibility regulations and standards (such as WCAG, ADA, EAA, or other local accessibility laws).

- Embed accessibility-by-design principles into product development processes.

- Collaborate with Product and UX teams to ensure inclusive and accessible digital experiences for all users.

Required skills

• Qualifications / diploma(s): Master’s degree in Computer Science, Engineering or equivalent.

• Years of experience in the area: 10–15+ years of experience in software engineering and delivery.

  
  

• Technical Competencies:

- Strong understanding of modern software development practices (CI/CD, DevOps, test automation).

- Solid grasp of Agile and hybrid delivery models.

- Ability to manage multiple streams: projects, run, changes and incidents.

- Strong leadership, coaching and people management skills.

- Excellent analytical and problem-solving capabilities.

- Ability to communicate clearly with both technical and executive stakeholders.

• Languages: French and English fluent. Any other language is an asset.

  
  

• Core competencies:

- Analytical mindset & Decision making

- Organizational fluency

- Personal effectiveness

- Results driven

- Client service mindset

- Leadership

- Strategic vision

What we offer

• A permanent contract based in Capellen - Luxembourg

• A competitive salary, in accordance with your education and experience.

• Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.

• A healthy work-life balance including flex work arrangements.

• Parking spaces for all employees.

• An open and transparent career path.

• Development and growth opportunities in a state-of-the art digital company.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.