Head of Managed Payroll Services (m/f/d)

Company description

At SD Worx, our mission is to support our clients, from SMEs to multinationals, in managing their employees. We offer high-performance payroll and HR solutions to help companies attract, retain and develop the right talent.

The HR and HRIS world in which we operate requires us to develop compliant products and services in a highly regulated environment, while promoting agility and innovation for our clients.

By joining SD Worx, you will be joining a dynamic and ambitious European group. You will help to build our clients' success together and play a key role in managing their employees.

And for SD Worx, a company's greatest asset is its People!

Job description

About this role

The aim of this role is to lead and guide the payroll team (Managed Services) at SD Worx Luxembourg by developing and enhancing their capabilities, knowledge and efficiency. You will also ensure that all payroll services are delivered accurately, on time, within budget and to the required quality standards, whilst fostering a culture of continuous improvement.

What will your story with us look like?

• Leadership and team management: Lead and manage payroll teams and their managers (onshore and offshore), providing them with guidance, support and opportunities for development. Foster a positive and collaborative team environment through effective coaching and support. Conduct annual appraisals and provide ongoing feedback. Lead recruitment drives where necessary.
• Compliance and risk management: Ensure that payroll processes comply with applicable local laws and regulations and manage associated risks.
• Process Improvement: Identify and implement process improvements to increase the efficiency and accuracy of payroll operations.
• Customer Relationship Management: Build and maintain strong relationships with clients, meeting their needs and ensuring a high level of satisfaction.
• Profit and Loss Responsibility: Oversee the profits and losses of the payroll services division, ensuring that financial targets are met. Develop and manage budgets, forecast financial performance and implement strategies to optimise profitability.
• Managing internal stakeholders: Build a strong relationship with the implementation department to ensure the smooth onboarding of new clients. Collaborate with the sales, services and product teams on corporate programme engagement and internal business improvement initiatives, including those that can deliver significant improvements through the use of our centres of expertise. Ensure strong collaboration between operations teams and implementation and support teams (or indeed the entire organisation). Avoid silos and consider the impact of decisions.

Required profile

What makes you unique?

• Master's degree in HR or any other relevant field
• Substantial experience in payroll services management.
• You are accustomed to working with a remote delivery centre.
• You have already managed a wide range of multi-stream programmes within large, complex organisations.
• You have used formal change management methodologies to support business transformation.
• Familiarity with performance management and development.
• Change management and working in a dynamic environment.
• Excellent communication skills – able to explain technology without jargon.
• Strong business acumen and a competent budget manager.
• You inspire confidence in colleagues, peers and clients through charisma and natural leadership.
• Demonstrable success in managing multiple stakeholders.
• Flexible yet firm management of clients.
• Ability to influence internally without direct line management responsibility.
• Attention to detail and a structured approach to team management.
• You are an experienced coach and developer of project and programme managers.
• You have an extensive knowledge of English.

What we offer

What do we offer?

• A permanent contract
• An attractive salary based on your experience and achievements
• A role based in Capellen
• A dynamic working environment: 20 days of workation available across Europe
• Learning opportunities: through a personal development plan and professional training.
• Career development: whether you want to become an expert in your field or broaden your knowledge more broadly, there's always room to grow at SD Worx!
• A strong team spirit and a friendly atmosphere

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