Our Team will be happy to bring into the fold a talented Customer Support Agent!
In the Customer Support team, we aim to deliver truly exceptional support to our players through a shared commitment of passion, consideration, collaboration, and innovation.
As a Customer Support Agent, you will accurately process standard player inquiries, ensuring high-quality assistance in strict accordance with our established procedures and guidelines.
We're looking for someone who shares our passion for gaming, pays close attention to detail, and is eager to build a career in player support. The rest will be provided from our side (tools, training, and growth opportunities).
Providing exceptional customer service to our players by troubleshooting and resolving all issues;
Demonstrating a deep knowledge of the UFL game;
Taking personal ownership and providing a stunning player experience as measured through CSAT and internal SLAs;
Performing other tasks as assigned by the manager within the scope of job responsibilities.
Experience in a customer-facing role;
English B1+ (both spoken and written);
Excellent written communication skills;
User-focused, passionate, solutions-focused, and innovative;
Strong organizational skills and attention to detail;
Strong interpersonal skills and desire to provide an excellent customer experience;
Ability to manage time effectively.
Nice-to-Have:
Fluency in any of these languages: Spanish/French/German/Italian/Brazilian Portuguese/Turkish/Arabic/Russian;
Passionate gamer, even better - UFL player;
Quick thinker – work proactively;
Team player;
Able to work on own initiative.
Our team unites creative professionals who are dedicated to developing a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!
Competitive salary;
Medical insurance, sick leaves and social benefits;
Sports compensation;
Online English classes;
Referral bonuses;
Co-working compensation;
Corporate events;
Standard 8-hour workday, 5 days a week.
Customer Support Agent • Luxembourg
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