Customer Service Representative (m / f)

Berlitz is a global leadership training and education company with a comprehensive portfolio for building communications skills development, global leadership training and customized dynamic solutions for cultural competency, available via multiple delivery platforms.

Contact :

Monsieur Patrick Depiesse

Address :

89-93, Grand-Rue L-1661, Luxembourg

Website : www.berlitz.lu

Customer Service Representative (m / f)

SUMMARY OF POSITION

Assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers. Handle day-to-day Learning Centers operations and perform administrative functions. Support retention and acquisition sales functions.

CORE RESPONSABILITIES

• Ensuring delivery by organizing the scheduling of lessons in the lesson planning system
• Provide customer support handling customer schedules, and cancellations
• Manage instructors availabilities in the planning system and communicate them their schedules
• Boosting and follow-up of lessons to ensure timely delivery
• Actively contribute to improve processes and strategic scheduling
• Handle incoming customer inquiries, calls and client conversations
• Maintain positive customer relations and ensure customer satisfaction
• Ensure optimal Language Center appearance
• External and internal customer service
• Enter and manage customer information in CRM systems and work with other colleagues from Customer Service BENELUX
• Order course materials and oversee the material inventory
• Support the Learning Cycle, related reports, and certificates
• Prepare for instructor payroll and monthly closing
• Support the sales team and the school director
• Carry out additional responsibilities to support the Language Center as assigned by local management
• Fluency in French (C1-C2) and English (C1-C2) is mandatory.
• Any additional languages such as German and / or Luxembourgish is an asset

Please send your application in French or English to Mr. Patrick Depiesse via jobs.lu

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