Hays - Technical Support ( AD - IAM)

We are looking for a Technical Support on IAM and Active Directory.

The person will also help on migration project (Windows 11 : coordination tasks notably).

Client is using ServiceNow for incident management.

We need someone available ASAP for a replacement for 1 up to 3 months (could be long term, depending on budget approval).

Responsibilities

Assume ownership and responsibility for the local IAM processes

Support the business and ensure, that policy-aligned controls are implemented and adhered to, e.g. 4-Eyes-Principles and Segregation of Duties

Foster a timely processing of user access requests and recertification-based access revocations

Collaborate with both local and global stakeholders, especially the IT Application Owners and Technical Information Security Officers on identity and access related topics

Coordinate ITIL related process for your processes, such as Incident, Problem and Change management

Profile

Bachelor's degree or above from an accredited college or university (or equivalent Diploma) is preferred

3+ years professional experience in IT related areas

Fluent in English (written / verbal), German is appreciated

Skills

Proven professional experience in related Identity and Access administration processes (e.g. Active Directory or application-internal user administration)

Initial previous experiences with ServiceNow as a ticket system are perceived positively

Track record of your ability to work collaboratively within a team, to maintain orderly workflows

prioritise skills, and to have a keen sense of urgency or importance of concurrent tasks

Knowledge of Luxemburg regulations and experience in the financial sector is an advantage.