Client Relationship Officer – Japanese / English fluent - CDI

The Client Relationship Department acts as unique point of contact between Nomura Bank (Luxembourg) S.A. (NBL) and clients (Investors and (Sub)-Investment Advisors). It answers to all inquiries, requests from / to (Sub)-Investment Advisors / Investors or NBL departments. It ensures proper management of projects like on boarding, new funds set-up or liquidation of funds by coordinating the discussion between NBL and clients. It also acts as first line of defence in term of AML / KYC for investors' on boarding. The main objective of the department is to develop and maintain a consistently high level of service by responding to clients' queries and co-ordinating the distribution of information relative to the funds. In order to support the Department, we are looking for an Officer on a permanent contract. Your main tasks will be to : Maintain regular contact with clients : answer queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds operated by NBL Open accounts for new relationship clients, identify the clients in compliance with Anti-Money Laundering and Know Your Customer Policy AML / KYC on boarding and review of all AML / KYC documents Documents management with regards to creation of new products as well as internal procedure Participate to the internal projects of the bank in terms of analysis, and implementation Provide our clients with the best quality they can expect Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other NBL departments and externally towards all business relations Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review Assist management in the oversight of new funds launching / check documentation / check Share point view / ensure the correct follow up is performed Monitor correct distribution of queries and dispatch them when needed Assist management to perform formal quality checks on deliveries and assist to create a procedure on this respect Job requirements : Studies in Finance, Business Administration or related matters is an advantage Fluency in English and in Japanese (written and spoken) is mandatory Working experience in the Financial Sector Successful record in building and maintaining client relationship with strong interpersonal skills, self-motivation High professional approach in all contacts, risk awareness, customer and quality minded Strong organisational skills and ability to work under pressure Excellent problem solving and analytical skills Flexibility, open-mindedness...

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