Orange - Technical Back Office Manager

Orange Luxembourg is looking for a dynamic colleague to join our teams as a Technical Back Office Manager (M / F) on a permanent contract. Perhaps your talents are exactly what we are looking for!

📌Main Mission

The Technical Back Office Manager is responsible for managing a team of IT professionals, on site and remotely, with a strong on-site presence, ensuring high-quality service delivery to external customers. This role involves organizing, steering, and continuously improving the Back Office domain and Operational Services, while driving performance and fostering a culture of accountability.

🎯 Key responsabilities

Lead, motivate, and coach a diverse team of IT professionals, ensuring effective 24 / 7 support in resolving customer issues

Optimize the Back Office domains by implementing and enhancing a sourcing model (e.g., Nearshore extended teams abroad)

Develop and upskill team members to align with evolving customer expectations

Take ownership of major incident management (P0 / P1), coordinating crisis resolution for both B2C and B2B customers

Deliver accurate and timely weekly / monthly operational and management dashboards for the Executive Committee

Maintain regular communication with Business departments regarding incident status, workarounds, resolution timelines, and proposed solutions

Ensure compliance with security and regulatory frameworks (ISO 27001, DORA, NIS2, and others) by documenting processes and actions in line with standard recommendations

Participate in and organize on-call duties to ensure operational continuity and crisis responsiveness

Tools & systems

Comarch (preferred)

IT Service Management tools (ITSM)

Dashboarding and reporting tools (e.g., Power BI, Tableau, Excel)

Profile sought

Proven experience in the telecommunications sector, managing technical back-office or IT operations teams in a multinational environment

Strong leadership and coaching skills, with the ability to drive motivation and performance

Solid expertise in Telecom incident and crisis management or IT or related industries

Excellent communication and senior stakeholder management skills (both technical teams and business leaders)

Ability to provide concise decision-making information and confidently manage potential crises with executive stakeholders

Willingness to perform on-call duties (requirement) as part of operational responsibilities

Fluent in French and English

📣 Discover Our Offer

Orange is a bold challenger in the Luxembourg telecommunications market 🚀.

Inspired? Then apply now!