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Hospitality Officer

Arendt & MedernachLuxembourg City, Luxembourg

Il y a plus de 30 jours

Description de poste

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm's international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.

Given the ongoing development of our firm, we are currently recruiting :

Hospitality Officer

Your role :

Under the supervision of the Hospitality Manager and the Facilities and Hospitality Coordinator, you will support our two sites (Kirchberg and Hamm) with the following responsibilities :

Hospitality :

Warmly welcome clients during events and provide personalised attention, especially for VIP guests;
Ensure a smooth, refined, and memorable experience on every occasion;
Anticipate and meet the specific needs of the most demanding clients with discretion, efficiency, and elegance;
Coordinate various services (reception, administrative support, etc.) to deliver a seamless and impeccable service;
Supervise, train, and motivate service staff to uphold a high standard of excellence;
Handle special requests and potential complaints with diplomacy and professionalism;
Promote and highlight the exclusive services offered by the establishment;
Ability to oversee on-site staff during events, occasionally scheduled in the evening;
Participate in team coordination meetings and event debriefings.

Administrative and Logistic :

Provide administrative, logistical, and operational support to the Hospitality department and contribute to the smooth organization of both internal and external events (badge distribution, cloakroom management, etc.);

Assist the Facilities & Hospitality Coordinator and the Hospitality Manager with daily administrative tasks;

Help coordinate the annual event calendar, including internal room bookings and external venue reservations;

Prepare monthly Hospitality statistics and track food & beverage (F&B) consumption;

Compile monthly reports related to F&B expenses and events;

Monitor and track the reception team's leave and absences.

Reception :

Provide backup at Reception during staff absences, lunch breaks, holidays, or sick leave;

Welcome visitors, handle phone calls, and ensure the smooth operation of reception services.

Responsibilities may evolve according to organizational needs and service developments. The role is subject to internal procedures and requires flexibility to adapt to the firm's needs.

Your profile :

Qualification in hospitality, tourism, or luxury management;

Proven experience in hospitality, VIP service, or within a prestigious establishment (4

/ 5

hotels, resorts, private aviation, high-end concierge services);

Fluent in both French and English;

Excellent interpersonal skills, with a strong sense of discretion and attention to detail;

Comfortable working in a dynamic, fast-paced environment and able to adapt with flexibility,

Excellent communication skills, with the ability to manage time effectively and handle multiple tasks at once. discretion, and professionalism;

A good understanding of hospitality standards and practices, with a natural sense of service and attention to detail;

Strong customer service mindset, demonstrating courtesy, diplomacy, active listening, and emotional self-control;

Impeccable presentation, positive attitude, and consistent professionalism;

Proficient in MS Office tools : Word, Excel, PowerPoint, Outlook;

Strong service orientation, diplomacy, and professionalism.

Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.

All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).

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