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Responsável pelo Partner & Client Service dos mercados Portugal, Espanha e Itália

Responsável pelo Partner & Client Service dos mercados Portugal, Espanha e Itália

Bâloise Assurance LuxembourgLeudelange, Luxembourg, Luxembourg
Il y a 21 jours
Description de poste

Na divisão de Partner and Client Services LPS, será responsável por uma equipa de gestores de dossiês e pela gestão das operações diárias relacionadas com contratos distribuídos sob o regime de livre prestação de serviços nos mercados português, espanhol e italiano. Mais especificamente, irá : Colaborar estreitamente com o responsável dos Serviços a Parceiros e Clientes International Life para alinhar os objetivos globais e locais; Liderar uma equipa multilíngue com um elevado grau de autonomia, promovendo a colaboração e uma abordagem proativa; Trabalhar ativamente com equipas transversais da LPS para harmonizar os esforços nos mercados-chave e desenvolver sinergias; Supervisionar a equipa para garantir uma gestão ideal das atividades relacionais (Middle-Office) e administrativas (Back-Office), assegurando uma coordenação fluida entre estas funções Garantir uma colaboração estreita com as equipas comerciais e de apoio às vendas, de forma a assegurar o melhor acompanhamento e tratamento dos pedidos dos nossos clientes. Otimizar a relação com os nossos parceiros e clientes finais; Supervisionar a integração e o desenvolvimento das competências dos colaboradores; Assegurar a organização, o acompanhamento e a boa execução dos diversos pedidos; Estimular uma abordagem proativa e orientada para a resolução de problemas para melhorar continuamente o desempenho da equipa; Realizar controlos de 4 olhos sobre determinadas operações e validá-las; Garantir a qualidade da base de dados; Monitorizar os KPIs e propor medidas corretivas para otimizar os resultados; Identificar oportunidades de otimização de processos e implementar soluções para melhorar a eficiência e a satisfação do cliente; Integrar ferramentas digitais para simplificar os processos administrativos e melhorar a interação com parceiros e clientes. Licenciatura (preferencialmente em economia, gestão e / ou finanças); Conhecimento aprofundado dos seguros de vida LPS; Pelo menos 5 anos de experiência numa função de gestão semelhante; Domínio do português, francês e inglês, tanto oral como escrito. Outros idiomas como italiano e espanhol são uma mais-valia; Gestão de pessoas : atua como um líder orientador; Capacidade de conciliar tarefas estratégicas, relacionais e operacionais; Forte orientação para o cliente e facilidade em contactos telefónicos; Comprometido, autónomo e orientado...

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Pelo Partner Service • Leudelange, Luxembourg, Luxembourg

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