To reinforce our teams, we are looking for a System support representative speaking french & english.
Your main responsibilities
- Responsible for the contact with the user after escalation from the first line Helpdesk team
- Analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround
- Handle more advanced administration tasks (Policy Groups, Active Directory...)
- Update incident log in incident tracking tool and route of incident to the Infrastructure Team
- Propose improvement suggestions in incident, problem and change management
Your profile
Technical skills :You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents
Familiar with environments such as Windows 10, Windows Server 2019 / 2022 / 2025. Linux is a plusAdvanced knowledge of Microsoft 365 (Administration), Azure, and CitrixFamiliar with ticketing tools and ITIL guidelinesExperience working with Hyper-V or VMware environments; Nutanix is a plusIdeally, experience with software deployment tools (SCCM / Intune)Soft skills :Strong communication skills (verbal and written) with the capacity to work in a dynamic environment
Motivated with a “can-do” attitudeClient / service orientedTeam player with the ability to communicate with different teams (Helpdesk, Infrastructure...)Autonomous and proactiveFlexible and open to working in shift mode (6 am to 10 PM, night shifts, and weekends)Open to working from company sites (Bertrange and Esch-sur-Alzette) and customer sitesIf at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered