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NSI - System Support Representative

NSI - System Support Representative

NSILuxembourg, Luxembourg
Il y a 15 jours
Description de poste

To reinforce our teams, we are looking for a System support representative speaking french & english.

Your main responsibilities

  • Responsible for the contact with the user after escalation from the first line Helpdesk team
  • Analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround
  • Handle more advanced administration tasks (Policy Groups, Active Directory...)
  • Update incident log in incident tracking tool and route of incident to the Infrastructure Team
  • Propose improvement suggestions in incident, problem and change management

Your profile

  • Technical skills :
  • You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents

  • Familiar with environments such as Windows 10, Windows Server 2019 / 2022 / 2025. Linux is a plus
  • Advanced knowledge of Microsoft 365 (Administration), Azure, and Citrix
  • Familiar with ticketing tools and ITIL guidelines
  • Experience working with Hyper-V or VMware environments; Nutanix is a plus
  • Ideally, experience with software deployment tools (SCCM / Intune)
  • Soft skills :
  • Strong communication skills (verbal and written) with the capacity to work in a dynamic environment

  • Motivated with a “can-do” attitude
  • Client / service oriented
  • Team player with the ability to communicate with different teams (Helpdesk, Infrastructure...)
  • Autonomous and proactive
  • Flexible and open to working in shift mode (6 am to 10 PM, night shifts, and weekends)
  • Open to working from company sites (Bertrange and Esch-sur-Alzette) and customer sites
  • If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

    What is offered

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