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Falkerin S.à r.l.
Senior Client Relationship ManagerFalkerin S.à r.l. • Strassen, LU
Senior Client Relationship Manager

Senior Client Relationship Manager

Falkerin S.à r.l. • Strassen, LU
Il y a plus de 30 jours
Description de poste

Responsibilities:

  • Manage the administration of clients’ affairs within a team
  • Incorporating the compliance requirements of the team and regulatory requirements
  • Act as a support Client Relationship lead in developing strategic client accounts
  • Co-ordinate legal, tax and other professional advice
  • Support the team with coordination of day-to-day operations (high volumes) of the companies
  • Work closely together with internal teams making sure that clients are getting an excellence service
  • Act as a higher authority on day-to-day queries and as “A” level 4-eyes signatory on administration matters
  • Ensuring that company policy and professional and regulatory guidelines are adhered to
  • Monitoring professional quality service is provided to clients and outside contacts
  • Ensure that the Operational Procedures Manuals and ISAE checklist templates are reviewed and developed on a timely basis and are fully complied with
  • Attend client board meetings and ensure they are minuted and distributed in a timely manner
  • Ensure the preparation, review, distribution and filing of periodic financial statements on a timely basis and in accordance with regulatory guidelines
  • Manage financial KPIs and portfolio performance, focus on timely billing and monitoring of debtors.
  • Ensure the administration requirements for a whole team are met, overseeing planning, scheduling, and monitoring of workloads
  • Act as mentor to Client Relationship Managers and supervise and assist in the training and development of all direct reports
  • Arrange and manage the appraisal process for reporting lines
  • Act as an “A” level Authorised Signatory

Requirements:

  • Considerable practical fund administration experience supported by a relevant professional qualification (ICSA, STEP or equivalent), ideally in Private Equity
  • Sound technical financial services knowledge (to be supported through the company Academy)
  • Computer literacy, word processing and spread sheet skills are essential
  • Strong people management experience
  • Evidence of managing a major client relationship
  • Organisational skills, ability to multitask and attention to detail
  • Ability to work under pressure
  • Very good interpersonal skills are required to develop close working relationships with clients, colleagues and business contacts
  • Solutions driven and improvement focused
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Senior Client Relationship Manager • Strassen, LU

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