German Speaking Customer Service for Aviation industry

Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a German Speaking Customer Service Representative in the Aviation Industry. This role is perfect for individuals passionate about customer service and aviation, providing a unique chance to support clients in a fast-paced and dynamic environment.

Responsibilities

• Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat.
• Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information.
• Resolve customer issues and complaints efficiently, ensuring a positive travel experience.
• Collaborate with various internal teams to provide accurate information and effective solutions.
• Stay informed about airline policies, procedures, and industry trends to assist clients effectively.
• Document all customer interactions accurately and maintain detailed records for service improvements.
• Promote loyalty by fostering positive client relationships and understanding customer needs.

Requirements

Benefits