Client Relationship Officer – Japanese / English fluent - CDI

The Client Relationship Department acts as unique point of contact between Nomura Bank (Luxembourg) S.A. (NBL) and clients (Investors and (Sub)-Investment Advisors). It answers to all inquiries, requests from / to (Sub)-Investment Advisors / Investors or NBL departments. It ensures proper management of projects like on boarding, new funds set-up or liquidation of funds by coordinating the discussion between NBL and clients. It also acts as first line of defence in term of AML / KYC for investors' on boarding. The main objective of the department is to develop and maintain a consistently high level of service by responding to clients' queries and co-ordinating the distribution of information relative to the funds.

In order to support the Department, we are looking for an Officer on a permanent contract.

Your main tasks will be to :

• Maintain regular contact with clients : answer queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds operated by NBL
• Open accounts for new relationship clients, identify the clients in compliance with Anti-Money Laundering and Know Your Customer Policy
• AML / KYC on boarding and review of all AML / KYC documents
• Documents management with regards to creation of new products as well as internal procedure
• Participate to the internal projects of the bank in terms of analysis, and implementation
• Provide our clients with the best quality they can expect
• Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other NBL departments and externally towards all business relations
• Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review
• Assist management in the oversight of new funds launching / check documentation / check Share point view / ensure the correct follow up is performed
• Monitor correct distribution of queries and dispatch them when needed
• Assist management to perform formal quality checks on deliveries and assist to create a procedure on this respect

Job requirements :

“Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)”

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