German Speaking Customer Service for Social Media industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the vibrant Social Media industry. This role is perfect for individuals who are passionate about social media and are dedicated to enhancing customer experiences while supporting German-speaking clients.

Responsibilities

• Provide outstanding customer service to German-speaking users through various communication channels, including phone, email, and chat.
• Assist users with inquiries related to the social media platform, including account setup, troubleshooting, and policy information.
• Handle user complaints and feedback in a timely and professional manner to ensure satisfaction.
• Educate users about platform features and updates to enhance their experience.
• Document and analyze customer interactions to contribute to service improvements.
• Collaborate with the technical team to resolve complex issues that require specialized knowledge.
• Stay updated on industry trends and changes within the social media landscape to provide relevant support.

Requirements

Benefits