Customer Journey Expert - Financial Crime Prevention (Customer Data / KYC / AML)

Business Analyst – KYC AML FATCA

ING Luxembourg is looking for a  Customer Journey Expert,  who will be working in KYC Tribe , as part of Delivery Department, specifically active in the field of  KYC, AML, FATCA-CRS .

Job description

This role requires experience in operating in a complex environment and significant knowledge of the Banking regulatory landscape. It combines a client-focused approach with analytical skills and result oriented thinking.

You work in a  multidisciplinary team within ING's Agile organization . As a Customer Journey Expert, you will :

• Identify business needs, balancing them together with your Product Owner;
• Create or fine-tune business rules for mappings between local and central databases;
• Perform testing before each release;
• Help reaching high data quality standards together with other squads;
• Contribute to process streamlining;
• Provide user support daily and contribute to change management for teams based both in Luxembourg and abroad .

Your profile

Competencies / Behaviour :

Experience :

Languages :

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.