CTG IT Solutions - IT Support Specialist

CTG IT solutions is an IT services company dedicated to european institutions. we are currently hiring an IT support specialist to join a prestigious european institution in luxembourg. Your missions To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others) Create users and manage their rights To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG Pers and their interfaces (Streamline, People, Erapnot, Streamline-Assmal, EU-Login, Codict, Arpege, Gap) To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, Erapnot, People, MS Access solutions) To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business To help the users make the best use of the client supported applications by high standard quality training To provide technical assistance to the end users by improving the use of the programs and computers systems provided by the client Help end users with the usage and troubleshooting of standard applications Help end users with the usage of Confluence and SharePoint Update the knowledge base Update or prepare user documentation Participate to functional tests and testing applications before delivering new versions to users To guarantee high standard of customer satisfaction Provide 2nd level support in identifying and solving incidents and problems Conduct technical evaluation of user´s needs Resolve application related issues that affect users Provide expert support on the specific applications Escalate to 3rd line support Your profile You have minimum 3 years of IT experience You have a fluent level in English and French (another European language is a plus) You have previous experience in a similar position and are familiar with Windows / Linux and MS Office You hold a good knowledge of Wiki, collaborative sites, and social networks You have good IT skills You have the ability to support users of Mobile devices You are recognized for your excellent communication skills, your customer orientation, and your diplomacy Our offer Competitive salary package, with or without a company car Personalized training programs and development plans to nurture your skills 5 additional vacation days Regular team-building events, learning lunches, and fun activities Extra-legal benefits (daily allowances, PC plan,...) If you like multicultural teams and want to join a company with open communication, then apply right now ! Please note that a criminal record will be asked for this position.