Junior Specialist, Facilities Operations

Junior Specialist, Facilities Operations

ROLE DESCRIPTION SUMMARY

The Technician Facility Management Services (FMS)’ daily responsibilities encompass setting-up meeting rooms and adjusting audio-visual equipment, performing routine maintenance, and assisting in major events.

S / he is required to provide excellent customer service, while performing equipment and software maintenance, providing 2nd level support on conference room equipment, room reservation system and MS teams features. S / he also provides adequate self-explaining conference room documentation or “How to” guides and organize and hold standard user trainings.This position is a fixed-term 9 month contract.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

General Facility Management

• Identify and resolve AV (Audio / Video) equipment malfunctions, isolate problems, and make equipment substitutions. Perform updates, removals, simple repairs and replacements.
• Prioritize, maintain and complete incident reports accurately and timely (in Service-Now).
• Support for maintaining all local FMS storeroom clean, safe and organized.
• Support for the FMS Sharepoint knowledge platform.
• Assist in technical handling of large-scale events in Betzdorf’s “Multi-Purpose Center” (MPC).
• Support for AV material for off-site conference meetings for SES Boards.
• Cover to develop for global company use, user manuals, workbooks, ‘How to’ guides, quick guides, checklists, short videos or other related materials regarding conference room equipment, AV systems and room reservation systems.
• Organize and conduct worldwide online training sessions for meeting room technology and room reservation system.

Conference room technology related

Conference room reservation system

Special Events & SLT Liaison :

COMPETENCIES and QUALIFICATIONS & EXPERIENCE

OTHER KEY REQUIREMENTS / COMMENTS

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SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here .