INTERNSHIP - Customer Care

ING Luxembourg is looking for an intern to join its Customer Care department for a minimum of 6 months internship, starting in January 2026.

The internship must be covered by a school agreement.

Customer Care Department :

Our service operates as an operational department that handles operational matters with a strong legal dimension.

The department handles the following matters :

• Customer complaints across all banking segments (Retail Banking, Private Banking, Wholesale Banking).
• Assets seizures (both civil and criminal).
• Successions.
• Police and Tax Authorities inquiries.

Due to the legal nature of the topics addressed, the department works in close collaboration with the Bank’s Legal Department, ensuring that all actions are aligned with applicable legal and regulatory frameworks while maintaining a strong operational focus.

Job description :

As a Customer Care Intern, you will play an active role in supporting the department’s daily operations and contribute to a variety of operational tasks. Your responsibilities will include :

Your profile : Education :

Skills :

Languages :

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers , corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.