NSI - Experienced Service Desk Agent

To reinforce our teams, we are looking for an

Experienced service desk agent speaking french & english.

Your main responsibilities

Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice

Involvement in customer projects will also be expected

More specifically, the following tasks will need to be performed :

Support on network infrastructure

Call handling, tracking, dispatching, and escalation

Monitoring critical systems

Participation to infrastructure improvement projects.

Your profile

You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...

Fluent in French & English. German and Luxembourgish are an asset.

Open-mindedness and readiness to work in a multicultural environment

Strong team spirit and customer orientation

Very important : given the 24 / 7 service provided to customers, availability to work nights and weekends is required

ITIL certification would be a valuable asset

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered

Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

Permanent contract

Training courses

Dynamic and innovative environment

Be in the position to open your career perspectives

Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.