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Responsável pelo Partner & Client Service dos mercados Portugal, Espanha e Itália

Responsável pelo Partner & Client Service dos mercados Portugal, Espanha e Itália

Bâloise Assurance LuxembourgLuxembourg City, Luxembourg
Il y a 20 jours
Description de poste

Na divisão de Partner and Client Services LPS, será responsável por uma equipa de gestores de dossiês e pela gestão das operações diárias relacionadas com contratos distribuídos sob o regime de livre prestação de serviços nos mercados português, espanhol e italiano. Mais especificamente, irá :

  • Colaborar estreitamente com o responsável dos Serviços a Parceiros e Clientes International Life para alinhar os objetivos globais e locais;
  • Liderar uma equipa multilíngue com um elevado grau de autonomia, promovendo a colaboração e uma abordagem proativa;
  • Trabalhar ativamente com equipas transversais da LPS para harmonizar os esforços nos mercados-chave e desenvolver sinergias;

Supervisionar a equipa para garantir uma gestão ideal das atividades relacionais (Middle-Office) e administrativas (Back-Office), assegurando uma coordenação fluida entre estas funções

Garantir uma colaboração estreita com as equipas comerciais e de apoio às vendas, de forma a assegurar o melhor acompanhamento e tratamento dos pedidos dos nossos clientes.

  • Otimizar a relação com os nossos parceiros e clientes finais;
  • Supervisionar a integração e o desenvolvimento das competências dos colaboradores;
  • Assegurar a organização, o acompanhamento e a boa execução dos diversos pedidos;
  • Estimular uma abordagem proativa e orientada para a resolução de problemas para melhorar continuamente o desempenho da equipa;
  • Realizar controlos de 4 olhos sobre determinadas operações e validá-las;
  • Garantir a qualidade da base de dados;
  • Monitorizar os KPIs e propor medidas corretivas para otimizar os resultados;
  • Identificar oportunidades de otimização de processos e implementar soluções para melhorar a eficiência e a satisfação do cliente;
  • Integrar ferramentas digitais para simplificar os processos administrativos e melhorar a interação com parceiros e clientes.

  • Licenciatura (preferencialmente em economia, gestão e / ou finanças);
  • Conhecimento aprofundado dos seguros de vida LPS;
  • Pelo menos 5 anos de experiência numa função de gestão semelhante;
  • Domínio do português, francês e inglês, tanto oral como escrito. Outros idiomas como italiano e espanhol são uma mais-valia;
  • Gestão de pessoas : atua como um líder orientador;
  • Capacidade de conciliar tarefas estratégicas, relacionais e operacionais;
  • Forte orientação para o cliente e facilidade em contactos telefónicos;
  • Comprometido, autónomo e orientado para soluções;
  • Proativo e com espírito de iniciativa;
  • Metodologia de trabalho rigorosa, estruturada e fiável;
  • Abertura à mudança e à diversidade no trabalho;
  • Conhecimento aprofundado do pacote Office

    APCT1_LU

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