Nsi - system support representative - fr / en

To reinforce our teams, we are looking for a System support representative speaking french & english.

Your main responsibilities

Responsible for the contact with the user after escalation from the first line Helpdesk team

Analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround

Handle more advanced administration tasks (Policy Groups, Active Directory...)

Update incident log in incident tracking tool and route of incident to the Infrastructure Team

Propose improvement suggestions in incident, problem and change management

Your profile

Technical skills

You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents

Familiar with environments such as Windows 10, Windows Server 2019 / 2022 / 2025. Linux is a plus

Advanced knowledge of Microsoft 365 (Administration), Azure, and Citrix

Familiar with ticketing tools and ITIL guidelines

Experience working with Hyper-V or VMware environments; Nutanix is a plus

Ideally, experience with software deployment tools (SCCM / Intune)

Soft skills

Strong communication skills (verbal and written) with the capacity to work in a dynamic environment

Motivated with a “can-do” attitude

Client / service oriented

Team player with the ability to communicate with different teams (Helpdesk, Infrastructure...)

Autonomous and proactive

Flexible and open to working in shift mode (6 am to 10 pm, night shifts, and weekends)

Open to working from company sites (Bertrange and Esch-sur-Alzette) and customer sites

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered