Inspectorate General - Complaints Officer

LE POSTE : For one of our clients, a European Institution located in Luxembourg Kirchberg, Sofitex Talent is currently looking for an : Inspectorate General - Complaints Officer The Dispute Resolution Analyst will contribute to the mission of the Dispute Resolution Unit which manages collaborative resolution processes, often with support from local facilitators and / or mediators. S / He will report to the Head of Unit working in close cooperation with both internal and external counterparts. Responsibilities :

• Conduct basic conflict analysis for cases and identify information gaps;
• Conduct research, including information regarding the parties to the complaint, contextual analysis including local, cultural, and other conditions relating to the case;
• Draft presentations for inreach and outreach events;
• Prepare articles and posts to support the team's communication efforts;
• Prepare joint meetings and virtual meetings (draft agenda, dispatch documents);
• Attend and document meetings as required;
• Support with the administrative handling of service providers (facilitators / interpreters), e.g. invoicing;
• Under the guidance of DR officers, draft public CM reports;
• Provide support to DR officers and local facilitators in case management;
• Data collection and analysis of DR specific data;
• Update the Case Management System (CMS) and ensure all relevant and important case points are recorded on the CMS. PROFIL RECHERCHÉ :
• Bachelor's degree in relevant field (e.g., Political Science, Law, Conflict Resolution, Management, Communication)
• At least 3 years of professional experience
• Strong attention to detail and information management skills
• Excellent written and spoken communication and presentation skills
• Excellent command of written and oral English. Good knowledge of another EU language would be an advantage
• Ability to engage with diverse stakeholders in a multicultural environment
• Ability to prioritize tasks, meet deadlines, and work independently
• Previous experience with dispute resolution would be an advantage
• Experience of working with local communities in the developing world would be an asset
• Ability to use AI tools responsibly and effectively would be co...

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