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AI-Driven IT Service & SLA Manager (m / f / n)

AI-Driven IT Service & SLA Manager (m / f / n)

EnovosEschsurAlzette, EschsurAlzette, LU
30+ days ago
Job description

Department : Energy Business IT | Location : Esch-sur-Alzette | Contract : Permanent |

Job Requisition N° 19639

Your tasks

  • You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
  • You provide recommendations for data insights and optimal tool selection
  • You coordinate with stakeholders to deliver successful outcomes on internal and external projects
  • You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
  • You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
  • You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
  • You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
  • You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Your profile

  • You hold a university degree in IT, Computer Science or equivalent
  • You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
  • You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
  • You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
  • You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
  • You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
  • You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
  • You are a team player with excellent interpersonal and communication skills
  • You show a high level of engagement and initiative
  • Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage.

    • What we offer

    “Together we build the future of Luxembourg’s energy transition”

  • The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
  • A multicultural and international working environment that encourages diversity and inclusion
  • A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
  • A significant stability of employment and the possibility to evolve within the Group
  • Continuous learning and development career path adapted to the needs of each employee
  • Hybrid working mode with the possibility to work from home

    • For external applications, a recent copy of the police record will be requested if you are invited for an interview.

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    It • EschsurAlzette, EschsurAlzette, LU

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