Customer Care Officer (H / F / N - CDI - Full Time)

Description  :

We are looking for a Customer Care Officer specialist dedicated at our Munsbach location whose mission is to ensuring customer satisfaction. As the first point of contact for our professional clients, you will handle inquiries regarding orders, deliveries, and associated services . You will ensure a smooth and efficient experience while maintaining a rigorous follow-up on requests.

Responsabilities   :

• Respond to Officer client inquiries regarding order and delivery tracking.
• Provide accurate information on lead times, availability, and service conditions.
• Handle potential complaints related to orders and propose appropriate solutions.
• Coordinate with internal teams (logistics, sales, after-sales service) to ensure a quick and efficient response to clients.
• Update customer information in the CRM system and proactively follow up on cases.
• Suggest improvements to optimize the customer journey and reduce friction points.

Required knowledges :

Ready for the challenge?

If you're ready to invest in a key position for our organization and contribute your expertise to a growing team, send us your CV and cover letter to rh@inflow.lu .

We look forward to discovering your talent and welcoming you!