Customer Service Representative (m / f)

Department : Supply Chain & Procurement

Reports to : Customer Service Manager

Employee type : Permanent contract – Full time employee

Location : Dudelange, Luxembourg

WHO WE ARE

Founded in 1937, the Ampacet Corporation is a global leader in delivering innovative and high performance masterbatch solutions that enhance plastic products across industries such as packaging, healthcare, transportation, durable goods, electrical and electronics. Ampacet also manufactures a proprietary line of innovative machinery and feeders for the plastics industry to improve efficiencies in plastics manufacturing.

Headquartered in Tarrytown, New York, Ampacet operates 21 manufacturing sites, including four technical and color development centers, across 17 countries in the Americas, Asia, and Europe.With over 2,000 employees, Ampacet's global teams provide technical expertise, analytical support, precise color matching, and on-site collaboration to drive innovation

At Ampacet, we are committed to hiring, developing and empowering those who live our values : Safety & Sustainability, Diversity, Accountability and Innovation. These values are the foundation of our culture and reflect the attributes we expect of every employee.

Consistent with our value of Diversity, we do not discriminate against an applicant on the basis of age, sex, race, color, creed, religion, ethnicity, national origin or citizenship, disability, marital status or any other legally recognized protected basis under the applicable local laws or regulations.

WHAT YOU WILL DO

As a Customer Service Representative, you will report to the Customer Service Manager. In this role, you will act as the primary interface between customers and the company, coordinating with various departments. The Customer Service Representative is responsible for order management, customer communication, and ensuring customer satisfaction.

Your most critical deliverables for this role are :

• Processing all sales orders based on customer requests, ensuring availability, delivery timelines, lead times, and pricing are aligned;
• Serving as a liaison between customers, production plants, and Sales Representatives to ensure all special requirements related to sales orders are fulfilled;
• Performing daily follow-ups on open orders to guarantee on-time deliveries;
• Preparing orders for invoicing following shipment;
• Handling all customer complaints and service requests, ensuring prompt and satisfactory resolution of any issues.

WHO YOU ARE

Your colleagues describe you as someone who takes accountability for their actions, is respectful of others, and remains resilient in the face of change. In addition, you also have :

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