Service Desk Consultant

CTG IT Solutions is currently growing and we are looking for  Service Desk Agents  to strengthen our teams in Luxembourg.

Your Missions

• You will  log ,  categorise ,  prioritise ,  diagnose ,  resolve ,  close  and  escalate   incidents
• You will have  incident ownership  and  communication  throughout the lifecycle of the incident
• You will handle in  policy  and  out of policy  service requests
• You will intervene  onsite  at the  user location  or  temporary location
• You will execute  IMACD tasks
• You will raise requests for  authorisation  of service requests

Your Profile

Our Offer

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position..