Head of Transfer Agency & KYC

The newly formed Transfer Agent department will act as the main point of contact between investors and the fund as well as managing relationships with local and foreign Transfer Agents and Agents. The department will be responsible for overseeing, monitoring and controlling the register of shareholders or unitholders, dealing activity (subscriptions, redemptions, etc.), and transfers, and ensuring investor servicing is compliant with regulatory standards in addition to KYC activities and first controls. As oversight and coordination of TA and KYC activity will be centralized into this department, we are seeking a strategic and experienced Head of Transfer Agency to lead and evolve our TA operations. The ideal candidate will bring deep expertise in Transfer Agency services, a proven track record in establishing and managing support centers outside Luxembourg, and strong capabilities in designing and implementing target operating models. A key focus will be the internalization of KYC activities and the development of scalable, efficient service delivery frameworks. Key Responsibilities : Operational Leadership and Execution Heading up the centralized TA department, responsible for the oversight of TA Operations, KYC-Onboarding, TA AML, Shareholder service, Distribution / Retrocession, etc. Oversee the daily operations of the delegated Transfer Agencies, ensuring timely and accurate processing of investor transactions, capital calls, distributions, payments, investor inquiries, etc. and management of Distribution partners Management of the company's KYC and onboarding processes Manage and mentor a team of TA professionals, fostering a culture of accountability, service excellence, and continuous improvement. Ensure compliance with regulatory requirements and internal policies across all jurisdictions. Strategic & Transformational Leadership Lead and manage the global Transfer Agency function, ensuring operational excellence and regulatory compliance. Design and implement a scalable target operating model for TA and KYC services, aligning with the firm's strategic goals, leveraging a global footprint to optimize cost benefits. Drive the internalization of KYC activities, including onboarding, due diligence, ongoing monitoring and AML scoring. Establish and oversee support centers outside Luxembourg, ensuring seamless integration and service consistency. Lead transformation initiatives, including automation, digitalization, and process optimization. Provide budget and forecast exercises according to the Company's guidance for the Transfer Agency Stakeholder Engagement Act as the primary point of contact for internal and external (CSSF, Auditors, etc.) stakeholders on TA matters. Collaborate with internal stakeholders (Legal, Compliance, Risk, IT) to ensure robust governance and risk management. Represent the TA function in client meetings, regulatory discussions, and industry forums. Management reporting and negotiation of SLA Key requirements : 15+ years of experience in Transfer Agency, with at least 5 years in a senior leadership role. Demonstrated experience in building and managing offshore / nearshore support centers. Strong knowledge of KYC / AML regulations and experience in internalizing KYC functions. Proven ability to design and implement target operating models and lead change management initiatives. Deep understanding of Operational Risk Framework in Regulated environments. Excellent leadership, communication, and stakeholder management skills. Fluent in English; additional languages are a plus. Preferred qualifications : Experience in private equity, real assets, alternative investment and ucits structures. Familiarity with TA or KYC systems (e.g., Multifonds, Investran, eFront, Fenegro, Cascade, Worldcheck). Project management certification (e.g., Microsoft, PMP, Prince2) is a plus. Below is a non-exhaustive list of TA Operational activities : Orders Monitoring; Dividend Distribution Determination Account Opening Investor Relations / Sales Support; IMs / Boutique Operational Support FATCA / CRS Investor and Reporting Oversight Investors Tax Reporting Application Forms Review ISINs Creation Coordination Fund Launches / Fund Merger / Liquidation / Corporate Action Oversight Solvency II reporting Annual TA SLA review; TA KPIs review Soft Skills : Excellent communications skills, both verbal and written; Organizational skills and solution-oriented mindset; Proactive approach, strong collaboration skills and teaming ability; Ability to work with team spirit in an international and multicultural environment; Ability to work under pressure while maintaining high qualitative standard; Firm understanding of the entire asset management value chain; Exemplary problem-solving skills as well as the ability to multi-task and handle deadlines without supervision; Experience in working in a dynamic and close-knit atmosphere, being able to work both independently and as part of a team; Strong interpersonal skills and the ability to build positive relationships, internally and externally, in a global business environment. As part of GIL pre-hire background screening process, we apply a risk-based approach to determine the requirement of carrying...

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