AI-Driven IT Service & SLA Manager (m / f / n)

Department : Energy Business IT | Location : Esch-sur-Alzette | Contract : Permanent |

Job Requisition N° 19639

Your tasks

• You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
• You provide recommendations for data insights and optimal tool selection
• You coordinate with stakeholders to deliver successful outcomes on internal and external projects
• You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
• You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
• You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
• You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
• You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Your profile

What we offer

“Together we build the future of Luxembourg’s energy transition”

For external applications, a recent copy of the police record will be requested if you are invited for an interview.