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ServiceNow Developer - ITSM Solutions
Advisory KeyBeggen, Beggen, LUIl y a 23 jours
Description de posteStrong experience in ServiceNow development and administration Expertise in ITSM processes and ITIL framework Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting Experience with ServiceNow modules : ITSM, Service Catalog, Workflow Knowledge of REST / SOAP APIs and system integrations Understanding of IT Operations and Service Desk environments Experience with database management and SQL queries ServiceNow certifications (CSA, CAD) preferred Strong problem-solving and analytical skills Fluency in French and English required
Your day to day
- Develop and customize ServiceNow applications within ITSM framework
- Design and implement service catalog solutions and workflows
- Configure ServiceNow modules including Incident, Problem, Change, and Request Management
- Collaborate with IT Operations teams to optimize service delivery processes
- Create custom applications and integrations within the ServiceNow platform
- Develop automation scripts and business rules to streamline IT operations
- Support Service Desk operations and enhance user experience
- Participate in ITIL process improvements and governance initiatives
- Troubleshoot and resolve technical issues within ServiceNow environment
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