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NSI - Experienced Service Desk Agent

NSI - Experienced Service Desk Agent

NSILuxembourg, Luxembourg
Il y a plus de 30 jours
Description de poste

To reinforce our teams, we are looking for an experienced Service Desk agent speaking Luxembourgish, French, English, and German.

Your main responsibilities

  • Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
  • Involvement in customer projects will also be expected
  • More specifically, the following tasks will need to be performed

Support on network infrastructure

  • Call handling, tracking, dispatching, and escalation
  • Monitoring critical systems
  • Participation to infrastructure improvement projects

    • Your profile

  • You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
  • Fluent in French, English, German and Luxembourgish
  • Open-mindedness and readiness to work in a multicultural environment
  • Strong team spirit and customer orientation
  • Very important : given the 24 / 7 service provided to customers, availability to work nights and weekends is required
  • ITIL certification would be a valuable asset

    • If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

    What is offered

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    Nsi Experienced Desk • Luxembourg, Luxembourg

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