NSI - System Support Representative

To reinforce our teams, we are looking for a System support representative speaking french & english.

Your main responsibilities

• Responsible for the contact with the user after escalation from the first line Helpdesk team
• Analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround
• Handle more advanced administration tasks (Policy Groups, Active Directory...)
• Update incident log in incident tracking tool and route of incident to the Infrastructure Team
• Propose improvement suggestions in incident, problem and change management

Your profile

You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents

Strong communication skills (verbal and written) with the capacity to work in a dynamic environment

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered