Halian - IT Operator

Our client Halian is currently looking for an IT Operator to join a major EU Institution located in Luxembourg. Your responsibilities Monitor the system for equipment failure or errors in performance, updating monitoring tools Monitoring of applications and infrastructure events thanks to several monitoring tools (mainly : Nagios SCOM will replace soon by Splunk); Monitoring of network equipment with Cricket. Monitoring jobs (Tool : AutoSys) in accordance with predefined procedures; Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required. Execution of service requests based on predefined procedures; Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment; Manage deployment for Application team with VRA, AzureDevOps Daily tasks / checks according to a specific schedule; Files / mails / folders restores : Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject / eject tapes in the robot); Providing first level Service Desk services after Service Desk hours; End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams) Create and update documentation Your qualifications Attention to Detail : Accuracy counts in Operator jobs.

You must be able to concentrate and be precise in your work. Hand-eye Coordination : Precision is key in this job.

Having a steady hand is an absolute must for Operator jobs. You are reliable, well organized, and stress resistant Understanding of production procedures and environment ITIL best practices knowledge : Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database You have built up job experience in a help desk or similar operations environment (1 year is a minimum) AND technical knowledge are mandatory too as understand DNS, DHCP, Virtual Machine, OS, etc...