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Experienced Service Desk Agent - FR / EN / GER / LUX
NSI Luxembourg P.S.F.Luxembourg City, Luxembourg30+ days ago
Job descriptionCall handling, tracking, dispatching, and escalation, Monitoring critical systems, Participation to infrastructure improvement projects. You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint... Fluent in French, English, German and Luxembourgish Open-mindedness and readiness to work in a multicultural environment Strong team spirit and customer orientation Very important : given the 24 / 7 service provided to customers, availability to work nights and weekends is required ITIL certification would be a valuable asset
To reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish,
Your main responsibilities :
- Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
- Involvement in customer projects will also be expected.
More specifically, the following tasks will need to be performed :
Support on network infrastructure,
Your profile :
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
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Service Desk Agent • Luxembourg City, Luxembourg
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